Questions & Answers
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Must read before purchase
1.Who we are？
We are a large amusement equipment manufacturer from China
3.Minimum order quantity?
For new customers, they can place an order to test the product quality and market sales.
2.Delivery charges for orders from the Online Shop?
All product prices do not include shipping costs. Customers need to contact the logistics company to arrange delivery.
Of course! We are also happy to help, but the shipping costs need to be paid by the customer
4.What should I do if there is a problem after receiving the product?
You can contact our sales staff by phone, mail or Whats App, and our engineers will help you solve the problem as soon as possible.
Order Policy
1.Order Confirmation
Once your order is successfully placed, a confirmation email will be sent to you with your order number, product details, and estimated shipping time.
Please double-check your order details (product style, quantity, shipping address, contact info, etc.) after placing your order. If there’s any error, contact our customer service as soon as possible.
3.Shipping & Delivery
After shipping, you will receive an email with a tracking number to monitor your package in real-time.
We work with multiple logistics providers to ensure your order is delivered safely and on time.
5.Order Issue Handling
If you experience any issues such as missing orders, delivery exceptions, or others, please feel free to contact our customer service. We guarantee a response and assistance within 24 hours.
2.Order Processing Time
We will process your order within 1-2 working days and contact you to confirm the delivery time.
During holidays or peak seasons, processing time may be slightly delayed — we will notify you promptly in such cases.
4.Order Modification & Cancellation
If your order has not yet been shipped, you may contact our customer service to modify or cancel your order.
Once the order is shipped, it can no longer be canceled or changed.
Payment Methods
1.Credit Cards and Debit Cards
We support major credit and debit cards such as Visa, Mastercard, American Express and more.
3.Security Assurance
Our website uses SSL encryption technology to ensure that your payment information is secure and protected.
2.PayPal
We accept PayPal payments, allowing you to pay directly via your PayPal account or credit card.
Return Policy
Due to the unique nature of large items in terms of transportation and handling, our return policy for large items is as follows:
1.No Returns on Large Items
Due to the size, weight, and shipping costs of large items, we cannot offer returns once the item has been shipped. Therefore, we kindly ask you to carefully confirm the specifications, dimensions, and style of the product before making a purchase.
3.Damage During Shipping
If your large item is damaged or has quality issues during shipping, please contact us within 24 hours of receiving the product. We will provide a solution, such as a replacement or compensation, depending on the situation.
2.Quality Inspection
Before we ship any large item, each product undergoes a thorough manual inspection to ensure the quality is flawless. We strive to provide you with a perfect product free from defects or damage.
4.Special Considerations
Please confirm that your delivery address is suitable for receiving large items before purchasing.
Due to logistics issues or other uncontrollable factors, damage occurring after delivery is not covered by our return policy. However, we will make every effort to assist you.
If you have any questions or concerns, please feel free to contact our customer service team, and we will provide a solution as quickly as possible.